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NO.1 The BEST description of an incident is:
A. An unplanned interruption to service or a reduction in the quality of service
B. Any disruption to service that is reported to the service desk, regardless of whether the service is
impacted or not
C. An unplanned disruption of service unless there is a backup to that service
D. Any disruptionto service whether planned or unplanned
Answer: A

ITIL original questions   

NO.2 Which one of the following would NOT be defined as part of every process?
A. Roles
B. Metrics
C. Inputs and outputs
D. Functions
Answer: D

ITIL Practice Exam   

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Exam Name: ITIL V3 Foundation
One year free update, No help, Full refund!
ITIL Braindumps Total Q&A: 515 Questions and Answers
Last Update: 2016-08-06

ITIL Free download Detail: ITIL Braindumps


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Posted 2016/8/7 17:48:36  |  Category: EXIN  |  Tag: ITIL VCE DumpsEXIN